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CODE OF ETHICS
As a NAPA AutoCare Center we follow a strict Code of Ethics so customers will know up front what to expect. As part of this code, we pledge to:
- To perform high quality diagnostic and repair service at a fair price using quality Napa parts
- To employ ASE certified technicians
- To be dedicated to customer satisfaction
- To exercise reasonable care for the customers property while in our possession
- To obtain prior authorization and provide a price estimate for work performed
- To provide a system for fair settlement of customer complaints should they occur
- To maintain the highest standards of our profession
- To uphold the integrity of all members of the NAPA AutoCare Program
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